Help & Contact

General support

Contact general support for account access, Studio issues and generation problems. Include your account email, a job identifier if available and a short description. Do not send passwords or full payment credentials.

Privacy and deletion requests

Use the privacy inbox to request account/data deletion, access, correction or an export. These requests are reviewed manually and may require identity verification. Account deletion, complete export, email/password changes and durable media deletion are not self-service controls today.

Removing a history entry or reference does not erase its durable job/media. Financial/security/audit records and provider/backups/log copies may have separate retention requirements. No immediate universal erasure is promised.

Billing and refund requests

Use the billing inbox for refund requests, duplicate/incorrect charges and credit questions. Unused purchased-credit purchases may be requested for refund within 7 days; once attributable credits have been used, that purchase is generally non-refundable, subject to rights required by law. Promotional/beta credits are not cash-refundable.

Include purchase/receipt identifiers where available. There is no self-service money-refund button. Credit returns after definitive failed generations and Stripe money refunds are different operations.

Copyright and content reports

Use the copyright/content inbox for infringement, harmful impersonation, illegal content or abuse reports. Include relevant links/identifiers and a description of the issue. Do not attach illegal imagery or unnecessary sensitive content. Reports require review and do not trigger a promised automatic takedown.

Sending a request

The contact links below open your email client; opening a link does not send a message. Send your request to the appropriate inbox. Support response times and outcomes are not guaranteed by a feature that has not been implemented.